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FAQ2025-06-22T03:54:37+00:00
What kind of shirts do you use?2025-06-22T03:23:37+00:00

We use high-quality Bella+Canvas 3001Y t-shirts, known for their softness, durability, and comfort—perfect for children’s sensitive skin.

Which countries do you ship to?2025-06-24T04:10:20+00:00

We are pleased to offer shipping to the USA, Canada, Singapore, New Zealand, and Australia. Shipping times and rates may vary by destination.

How long does delivery take?2025-06-24T04:05:51+00:00

Delivery times (from order to arrival) are as follows:

  • United States

    • Economy: 4–8 business days

    • Standard: 2–5 business days
      Shipping to Alaska, Hawaii, Puerto Rico, and U.S. territories may take an additional 7–12 business days.

  • Canada, Australia, New Zealand, and Singapore: Standard shipping 10–30 business days

You will receive a tracking number once your order ships.

For detailed shipping options, costs, and delivery estimates, please see our Shipping & Delivery.

Can I return or exchange my order if I ordered the wrong size or changed my mind?2025-06-22T04:34:54+00:00

Because each shirt is printed on demand specifically for your order, we do not accept returns or exchanges for reasons such as wrong size, color, or change of mind. Please carefully check our size chart and product details before ordering.

What if my item arrives damaged or has a printing error?2025-06-24T03:54:46+00:00

If your shirt arrives with printing errors, defects, or damage from shipping, please contact us within 30 days of delivery. We will offer a free replacement or full refund. Please provide your order number and clear photos of the issue.

If your item arrives damaged or with printing errors, please see our Return & Refund – Defective Items for detailed instructions on how to request a replacement or refund.

What happens if my package is lost or returned due to an incorrect address?2025-06-24T03:57:22+00:00

If your package is lost or damaged during shipping, we will provide a free replacement or refund.
If your package is returned to us due to an incorrect or incomplete address, we cannot reship the original item. To receive your order, a new shirt will need to be printed and shipped, and an additional charge for production and shipping will apply.

For information on packages lost or returned due to incorrect shipping details, please refer to our Return & Refund – Shipping Issues section.

Can I cancel or modify my order after placing it?2025-06-22T04:54:58+00:00

Orders are processed immediately after they are placed. If you need to cancel or change your order, please contact us as soon as possible. Once production has started, changes or cancellations may not be possible.

How should I care for my shirt?2025-06-22T05:04:42+00:00

For best results and to maintain the quality of your Bella+Canvas 3001Y shirt and its printed design:

  • Machine wash warm, maximum 40°C (105°F).

  • Non-chlorine: bleach as needed.

  • Tumble dry on low heat.

  • Iron, steam, or dry with medium heat—avoid ironing directly on the printed design.

  • Do not dry clean.

Following these care instructions will help keep your shirt looking vibrant and comfortable for a long time.

Are your shirts safe for children?2025-06-22T04:55:35+00:00

Yes! Our Bella+Canvas 3001Y shirts are made from high-quality, child-safe materials. We use eco-friendly, non-toxic inks that are safe for kids.

How can I contact customer support?2025-06-22T04:56:00+00:00

If you have any questions or need assistance, please email us at [your support email]. We aim to respond within 2 business days.

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